What are you wondering about?

frequently asked questions

How accurate are the descriptions?

What is featured at bridalgownsused.com is guaranteed to be as described. A detailed description indicating the condition, size, color, measurements and special features is given for each item.


Please note that the colors shown on this site are not necessarily true to the items. We do our best to depict the actual color but they are often viewed differently on different monitors. Please contact us for additional information or clearification on any item.

What is your return policy?

Great care is taken in measuring accurately, making returns for a poor fit unacceptable. 


Refunds will be accepted only if the item is grossly misrepresented.


All sales are considered final.


How can I make sure I’m ordering the right size?

Since we are a company that specializes in previously-owned clothing, many of our dresses may have been altered or custom made for the original owner.


Each dress lists its actual measurements. Checking the actual measurements and comparing them to your own measurements before placing your order is the best way to avoid size errors.


Check out our measuring guide to assist you in determining your measurements. Getting professionally measured is the most reliable way to ensure the most accurate measurements.

Will my dress exactly match the color I see on your website?

The colors shown on this site are not necessarily true to the items. We do our best to depict the actual color but they are often viewed differently on different monitors. People view color differently than other people. Also,  people have a different impression of every color name.

Will my dress be ready to wear out of the box when delivered?

Athough every effort is taken to prevent wrinkling, all gowns should be steamed or pressed before wearing.


What sizes are considered plus size?

Many clothing companies use a simple numerical size, such as 20, as well as pieces with a numerical size and the letter “W.” Therefore, we list all misses sized 14 - 26 and 14W - 26W as plus sizes.


How are your trains measured?

Our trains are measured from where it hits the floor as if it were to be cut off at floor length. 

Can I come in and try on a gown I saw on your website if I'm in the area?

Yes, by appointment only.


When making an appointment, please provide the SKU number of the item you are interested in and your measurements.


Make an appointment by emailing bridalgownsused@yahoo.com.


What is the difference between satin, silk-like satin and matte satin?

Satin: heavy and smooth with a high sheen on the front; very commonly used for bridal gowns


Silk-Like Satin: smooth, silky satin with a glossy front and matte back 


Matte Satin: soft, subtle shine and a smooth surface; similar to silk-like satin but less prone to wrinkles

What is Tulle?

Tulle is fine netting made of silk, polyester, cotton, nylon or rayon that is used primarily for skirts and veils (think ballerina tutus)

What is Taffeta?

Taffeta is a rather stiff, smooth high-end fabric with a sheen

What is Organza?

Organza is a crisp and sheer like chiffon, but with a stiffer texture reminiscent of tulle but more flowing; popular for skirts, sleeves, backs, and overlays.

What is Chiffon?

Chiffon is a delicate, sheer and transparent material made from silk, polyester or rayon; its soft finish is often layered because of its transparency, making it popular for overskirts, sheer sleeves and wraps. 

What is Organdy?

Organdy is a sheer, crisp, plain-weave fabric typically made of cotton fibers. The yarn is spun, meaning it is created by spinning together short fibers (called staple fibers) to create a long, continuous thread.


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Bridal Gowns Used

Albany, NY 12303




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